How to make a complaint
In the first instance, please contact us by email at hello@wearetek.co.uk or in writing at 24-26 Ryton Street, Worksop, Nottinghamshire, S80 2AU.
Please provide your name, address, contact details, order or quotation number where applicable, and a clear description of your concern. Photographs can also be helpful where your complaint relates to a product or installation.
What happens next?
We will acknowledge your complaint as soon as reasonably possible and aim to provide an initial response within 5 working days.
We will review the circumstances of your complaint and, where necessary, speak with the relevant manufacturer, installer or other party involved. We may also need to arrange an inspection where a product or installation issue cannot reasonably be assessed remotely.
Our aim is to resolve complaints as quickly as possible. Where further investigation is required, we will keep you informed of our progress and provide you with a clear explanation of our findings and any action we propose to take.
Putting things right
Where we find that something has gone wrong, we will work with you to reach an appropriate resolution. Depending on the circumstances, this may include remedial work, repair, replacement or another appropriate remedy.
Nothing within our complaints procedure affects your statutory rights as a consumer.
If you're still unhappy
If you are dissatisfied with our final response, please let us know and we will review the matter again where appropriate.
Where your contract is covered by an Alternative Dispute Resolution (ADR), consumer protection or industry scheme, we will provide details of the relevant organisation and any next steps available to you.
Our promise
We see complaints as an opportunity to improve. Every complaint will be treated with respect and considered fairly, and we will use customer feedback to help us continually improve our products, processes and service.
No hard sell. No gimmicks. Just straightforward service — even when something goes wrong.